How ready is ready? Will your plans, processes, technology, procedures and personnel be collectively effective? Collective organisational biases and individual unconscious motivations can often cloud your capability to objectively review, assess, challenge and evaluate your project, capability or specific plan.
Involving operational readiness and project management support at the outset of your project will ensure that risks are identified early on, that testing and operational learning strands are effective and that your integration with internal and external stakeholders is confirmed embedded.
From seminar sessions, readiness and project activity and exercises through to ISO 22301 Lead Auditor review, we match activities to your Board’s risk appetite, the maturity of your arrangements, delivery plan and personnel as well as your budget.
- conducting objective reviews and producing reports and recommendations for a Client’s enterprise level corporate functions (for example: risk management, business continuity, quality management and other ISO standard audits)
- providing an enduring independent internal audit capability to support Board level assurance that a Client’s risk management, governance and internal control processes are operating effectively
- Testing single components of readiness e.g. functions and processes; complexity and challenge should be woven in as the programme maturity develops
- Incorporating lessons identified from readiness programme into revised documentation, activities, tasks, interdependencies and milestones
- Using our empathetic experience to create challenging but not combative readiness experiences for your Executives
- Imparting our extensive experience gathered over ten years of readiness activity to inform bespoke materials for your session(s)
- Utilising technology (where appropriate) to capture single site multi table/room decisions and feedback or multi-site activity using our tried and tested information management platform.
- Establishing strategic risk assessment, appetite and priorities
- Clarifying the scope and boundaries of roles and responsibilities (individual roles and organisational)
- Establishing the base line for a project and the ultimate outcome with a ‘day in the life’ narrative for the programme/project or crisis response
- Identifying internal and external roles and responsibilities within the Programme/capability
- Informing the future testing and validation priorities and scenarios for the Programme
Objective: to test processes, protocols and relocation arrangements.
- Analysis on critical paths, decision points and process flows
- Hard data relating to recovery time objectives (RTOs), workspace requirements, hardware and software requirements and timescales relating to call cascades and escalation matrices.
- Participants possessing a common understanding of the multi department/site operational view
- Managers and responders having undertaken experiential learning to understand the strengths and weaknesses in their personal and collective response
- Analysis report and debriefing relating to confirmation of end-to-end processes ahead of Command Post and/or Live Exercises.
- Debrief analysis to identify an action plan for improvements to individual nodes at observed locations
- Critical path analysis to confirm the effectiveness of the battle rhythm of reporting and information sharing
To establish a safe and credible learning environment
We recommend preceding these Exercises with a Table-top Exercise or what our colleagues in green call a ‘Tactical walk through without troops’ to ensure that no major component of the arrangements will cause you to fall at the first hurdle and to bound the scope of the Exercise.
- The ultimate experiential learning session for your trainees to confirm effectiveness of processes, procedures and the skills and judgement honed during previous training
- Hard data relating to response and recovery timescales, decisions/rationale & timescales from decision makers as well as evidence of the behaviours exhibited by responders and stakeholders